WHAT ARE MY SHIPPING CHARGES?
* To all our athletes, teammates, and friends across Malaysia country, due to the current situation, please expect some delays in your orders as we try our best to deliver them to you. To compensate for the late delivery, we will provide free delivery for all your orders. In the meantime, we will continue to monitor and adjust according to developments, while putting our families and communities first.
At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order. Free Shipping is available for standard delivery for orders above a minimum spend of RM100.
WHAT IS THE DELIVERY TIME?
*Due to the current situation and an overwhelming amount of orders, please expect delays as we try our best to deliver them to you. In the meantime, we will continue to monitor and adjust according to developments, while putting our families and communities first.
Delivery Rules and Restrictions
Orders are shipped on business days only. Business days are Monday to Friday, 10 am - 5 pm, excluding national holidays in Malaysia. All deliveries must be signed upon receipt.
The estimated delivery time takes 3-5 days to reach the destination.
HOW DO I TRACK MY ORDER OR DELIVERY STATUS?
Once your order has been dispatched from our warehouse you will receive a shipping confirmation email with your tracking number. You will then be able to track your order via the online tracker which is a selected courier service company. There may be some delay between the status of an order being updated on the website, however, the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email however, please note that until the carrier updates their system with your tracking information, you will be unable to track your order.
WHY IS MY ORDER LATE?
We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.
Here are some reasons your delivery might be late:
- Your order was shipped during our sales and promotions season.
- You ordered more than one product. In exceptional circumstances, your order may arrive in different packages and on different dates.
- Your order was placed during a local public holiday.
There were unpredictable circumstances beyond our control.
WHAT SHOULD I DO IF I AM UNABLE TO RECEIVE THE PRODUCT AT THE TIME OF DELIVERY?
If you are unable to receive the product at the time of delivery, you may re-arrange with the delivery man. Please kindly contact us for further assistance, if the carrier company is unable to solve your problem.
CAN I DELIVER GOODS OUT OF MALAYSIA?
Our online shop will only ship within Malaysia, with the exception of Labuan, Langkawi, and Tioman.
WHAT SHOULD I DO IF I RECEIVED THE WRONG PRODUCT(S)?
If you placed your order from our online shop and received the wrong product, please kindly contact us for further assistance.
WHAT DO I DO IF MY QUESTION ISN'T COVERED HERE?
If you cannot find the answer to your question here, we recommend you to contact us via
- Call at 04-2262600
- WhatsApp at +6012
Our advisors will be happy to assist you.